A bank teller is an
employee of a bank who deals directly with most
customers. In some places, this employee is
known as a cashier. Most bank teller jobs require a
high school diploma and include training on the job.
Tellers are considered a
"front line" in the banking business. This is
because they are the first people that a customer
sees at the bank and are also the people most likely
to detect and stop fraudulent transactions in order
to prevent losses at a bank (counterfeit currency
and checks, identity theft etc.). The position also
requires tellers to be friendly and interact with
the customers, providing them with information about
customers' accounts and bank services.
Most tellers have a
window or a computer terminal, and a cash drawer
from which they perform their transactions. These
transactions include, but are not limited to:
- Check cashing,
depositing
- Savings
deposits, withdrawals
- Issuing
negotiable items (cashier's checks, traveler's
chequest, money orders.federal
draft issuances, etc.)
- Payment
collecting
- Promotion of the
financial institution's products (loans,
mortgages, etc.)
- Business
referrals
- Cash advances
- Savings bond
purchase or redemption
- Resolving
customer issues
- Balancing the
vault, cash drawers,
ATMs.
- May include
ordering products for the customer (checks,
deposit slips, etc.)
